Replacing seven spreadsheets with one rental management system
Double bookings eliminated within the first month. Equipment utilisation up from 61% to 78%. Unplanned breakdowns down 35% thanks to service reminders
Writing 12,000 product descriptions without losing the brand voice
Full catalogue live in 7 weeks instead of 9 months. Editors approve 85% of drafts with minor or no edits. Organic traffic to new category pages up 40% in 3 months
A drafting copilot that knows the firm’s own precedents
First-draft time for standard agreements cut by 60% Clause consistency issues in partner review down 45% Adoption by 90% of associates within eight weeks
Triage model that routes claims in minutes, not days
Average routing time fell from 1.5 days to under 10 minutes 38% of claims now eligible for fast-track settlement Customer satisfaction on simple claims up 22 points
Predicting late shipments before customers notice
82% accuracy in flagging late shipments 24+ hours ahead 31% drop in service credits within two quarters Dispatcher time on status calls cut by roughly half
